http://www.cpangroup.co.zm | business@cpangroup.co.zm
Innovation Beyond Expectations
Purpose and Overview of Products of Cpan Group
Our business cuts across financial and insurance activities, sale and repair of computers, peripheral equipment and units, software and telecommunications equipment, and customs clearing and forwarding. We are also committed to enterprising and contribution to sustainable education. Our products thus, are categorically distributed to various Enterprises of Cpan Group as highlighted below. Terms and Conditions Apply.
Agency Banking
• Including Mobile Money and Wholesale of Airtime (Talktime), Simcards, Mobile Phones, and Mifis.
agencybanking@cpangroup.co.zm
In a digital and more competitive world, you need the efficiency and effectiveness of digitalization in order to cope up with all money transactions wherever you are, and we are here to make that speed possible for you. Cpan Group therefore enterprises in Agency Banking. These facilities are bank assisted products and mobile money services that enable our clients send or receive money. Our products thus include account opening and all existing banks’ agency services such as Zanaco Xpress, all existing mobile money services like Airtel Money, as well as wholesale of airtime, simcards and various mobile gadgets such as phones, internet mifis and routers.
Clearing and Forwarding
• Customs Clearing and Forwarding
The product includes all customs clearing and forwarding services, and other transportation support activities, that are specially designed and customized to exceed all the satisfaction you expect from us. Again, speed, safety and honesty in handling of your goods, whether individual items such as vehicles or containerized cargo, is our pride, as we register our presence in all borders.
Enterprise
• Enterprising and Computer Products
It is about all products relating to enterprising and computer services. These products include inventiveness, technological gadgets, ICT, e-business, internet, printing, building plans, stationery, services of company registration and management of domestic and customs taxes. Our Enterprise include the publishing of educational materials to the highest level of education, as we attach great importance to education; it is key to development.
Insurance
Cpan Group insurance products include all forms of insurance services, activities of insurance agents and brokers. we offer general insurance, including savings insurance, loans insurance, life assurance and property insurance such as motor vehicle, education, health and fire insurance. We care about unforeseeable circumstances that lead to losses in both business and private life. Our flexible insurance products thus enable you to cover such eventualities.
Loans
This product includes all financial services, fund management activities, and other monetary intermediation. Our loans are of low interest rate with flexible rescheduling solutions. Cpan Group Loans extend to offering hire purchase. This product (hire purchase) allows our clients to buy items either from Cpan Group supplies or from other companies, and Cpan Group recovers the money through the loan facility in terms of hire purchase. In terms of supplies from other companies, we pay for you and we recover the money from you through our loan system.
Downloand the Loan Form from this link: https://cpangroup.co.zm/wp-content/uploads/2021/12/Loan-Application-and-Preapproval-Form.pdf
Cpan Group
Motto Statement
Cpan Group’s motto is: Innovation Beyond Expectations. We commit, not only to meeting, but exceeding your expectations through innovation.
Vision Statement
To be the best choice world class organisation recognised as a beacon of innovation and optimization in sustainable provision of products through innovative, integrated, efficient, cost effective and transparent systems; professionally managed to meet expectations of all clients, and to be known for integrity, creativity and value, and be a standard for excellence in service quality by which other businesses around will measure themselves.
Mission Statement
With innovative, professional and personalised services as we strive to exceed expectations of our clients, Cpan Group is committed to providing exceptional, meaningful and affordable products, information, options, and guidance with the highest level of ethics, competence and courtesy.
Core Values
- Innovation and Learning: through innovation, we value past and current knowledge, skills and technology so as to shape the needs of our future. We employ the best people, best practices, and challenge ourselves to consistently improve on quality, quantity, timeless and cost.
- Enhance the Customer Experience: in everything we do, we strive to meet and exceed the expectations of the customers we serve. We will be known in our community for our commitment to excellence in service, personal and products.
- Value for Money: avoiding wasteful and extravagant use of resources through innovation and provision of economic based options. We provide advice with care and diligence, and follow through with impeccable attention to detail.
- Professionalism: we define professionalism in relation to ethics and professional responsibility. We continually conduct self-assessments and improve professionalism by implementing the best practices. We provide expert products with skill, and present options without obligation.
- Integrity: with honesty, we exhibit and hold ourselves to the highest ethical standards of personal probity and behaviour, realising that the strength of an organisation is based on the integrity of its people. Integrity is our internal guide and direction in all that we strive to do.
- Fairness and Equity: by demonstrating fairness in every action that we take, we ensure equity and honesty; performing official duties in an impartial manner free of any form of biases, and treating all clients, colleagues and members of the public fairly and equitably.
- Community Leadership: we believe it is our obligation to contribute to a healthy, and strong community. We give back to our community through the Church of Christ and civic service organizations. We serve our community as an educational and informational resource centre.
- Commitment to After-Sales Service: realising that having a long lasting relationship with all our clients before, during and after sales is an important business activity, we will provide after-sale and support services for our clients as long as there is need for that.
- Superior Facilities and Confidentiality: we are committed to continuous improvement so as to provide safe and worry-free environment, and by upholding confidentiality, we strive to win confidence of all our clients, stakeholders and the general public.
- Teamwork and Courtesy: working as a team to reinforce each other’s functions in order to strengthen confidence, respect and trust, and treating colleagues and all clients with courtesy, and being sensitive to their rights, duties and aspirations.
Goals
- To provide products and exceed stakeholders’ expectations through innovation, initiative inventiveness, and creativity.
- To be open to new ideas and treat them as challenges
- To remember the small details among the important larger ones with integrity
- To committedly assist and service, to be sensitive and caring for the feelings of all our clients
- To put ourselves in the place of others and ask ourselves; “have we done enough?”
Objectives
- To uphold innovation, expertise, knowledge, skills and technical values that may be expected from us
- To listen to our clients, to interpret and implement their wishes
- To maintain the dignity of our customers as if they were a member of our own families
- To be honest, diligent and prompt in everything that we do
- To ensure our charges are economical, cost effective, reasonable and reflect the services provided by us
- To employ professional staff with highest friendly attributes, attitudes, and personal standards
- To ensure employees are continually trained, respected, comfortable, and well rewarded
- To take responsibility for an error, complaint or problem and to deal with it as it is, promptly, objectively, without heat and at a director level
- To sustainably deliver products effectively and efficiently
- To ensure our facilities offer the highest standards embracing the latest technology
Statement of Corporate Social Responsibility
As Cpan Group, we are socially responsible as we express such qualities by doing our best to reduce environmental impact as we have always cared about our premises and surrounding communities. We continue to do what we can to preserve the natural beauty of our nation, and ensure the highest quality of life of its citizens. We have taken steps to regularly perform scheduled maintenance at our premises to reduce pollution through our stringent waste management programme. We enrich the community with priority to educating citizens about disease prevention and cure procedures, the value of planning services ahead of time, and how to deal with economic issues in times of economic hardships. Cpan Group is fully committed to improving the well-being of the community, and is always contributing to charitable activities and organizations, with presence of its staff. As part of corporate social responsibility, our charity products are biased towards orphanage services, the aged and the underprivileged in general. Thus, it is our prayer that resources allow us to reach out to anyone in need. Our experienced directors and service experts are always talking with clients about their options of better products and ways of service delivery. Our internet / online sites provide enough useful information.
1, Great North Road, Town Centre, Nakonde, Zambia
Terms and Conditions Apply
Hello
I am one of those beneficiaries of the many services including forwarding and the efficient money services.
Big ups to CPan!!!